Shipping & Delivery Policy

Last updated: December 05, 2025

We currently ship within the United States only.

1. Processing Time

Orders are processed within 1 to 3 business days (Monday–Friday, excluding holidays).

Once your order is shipped, you will receive an email with your tracking number.

Average delivery time within the United States:

Delivery times may vary depending on the carrier, weather conditions, or high-volume periods.

There are no hidden fees.

If express shipping becomes available in the future, it will appear as an optional paid service at checkout.

All orders include tracking.

Your tracking number is sent by email within 24 hours after your order ships.

If you did not receive it, please check your spam folder or contact us at:
📧 support@verveback.com

Please ensure your shipping address is correct at checkout.

We are not responsible for delays or lost packages caused by:

If your tracking shows “delivered” but you did not receive your package, please contact the carrier first, then reach out to us:

Domestic US shipments normally do not incur customs fees.

If duties or state-specific fees were to apply, they would be the responsibility of the customer.

We accept returns within 30 days of delivery.

For full details, please read our Return & Refund Policy.

To request a return, email us at:
📧 support@verveback.com

If you have any questions about shipping or delivery:

📧 support@verveback.com
🕒 Business hours: Monday–Friday, 9 AM–6 PM EST